Refund & Replacement Policy
We keep it simple. If something goes wrong, we make it right — quickly and fairly.
If we haven't started content production yet, you can request a full refund within 7 days of payment. Once we've begun writing, we'll refund any unproduced balance — no questions asked.
Every PBN link we place comes with a 12‑month replacement guarantee. If a link is demoted or deindexed, we replace it on an equivalent (or stronger) domain — at no cost to you.
If a placed link isn't indexed within 30 days of delivery, we'll replace it. We monitor indexing status and proactively re‑submit URLs to Google to maximise live rates.
If you're unhappy for any reason, contact your account manager. We'll work with you directly to find a fair solution — whether that's a replacement, credit, or partial refund.
Report the issue
Email or message your account manager with the link(s) that dropped or didn't index. Include any relevant details.
We verify
Our team checks the link status within 24 hours. For indexing issues, we confirm via site: search and our own monitoring tools.
Replacement queued
A replacement link is assigned from the same quality tier (or higher). You'll receive the new placement within 10‑14 business days.
Updated report delivered
Your monthly report is updated with the replacement URL, metrics, and indexing status — just like the original.
💡 Since 2016, fewer than 1% of all placed links have ever required a replacement. We build networks to last.